Shipping and Return Policy

Shipping

We do offer shipping thought UPS/FedEx Ground and UPS/FedEx (3 days). All packages are insured for the total value of the merchandise. The cost is already included in the shipping price. All orders are processed and shipped within 1 to 2 business days. Once the package was shipped a tracking will be posted in your account. You will also receive an email notification.

Return Policy

We guarantee against manufacturers' defects for 14 days from the date of the delivery on all products except for items listed in the Exception Section. Products with Manufacturer Warranties which exceed 14 days, may be returned directly to the manufacturer according to their instructions. All returns/exchanges must be made within 14 days of receipt of the merchandise.

Merchandise must be in original factory condition, and must include all original packaging materials, warranty cards, manuals and accessories.

Unwanted Returns: Unwanted product returns will be subject to a 20% restocking fee and must have a Return Merchandise Authorization number (RMA#). Merchandise must be in the unused condition only.

Items may be returned only with prior authorization.

RMA numbers are valid for 10 days.

Refused Delivery: Returns falling under this category will be treated as Unwanted Returns, consequently they will be subject to a 20% restocking fee. The customer will also be responsible for the return shipping cost incurred by the action of refusing the delivery. Consequently, a store credit will be issued less 20% restocking fee of the value of the merchandise and less shipping and handling fees both ways.

All shipping and handling fees are non-refundable with an exception where MEOestore.com has made an error by shipping and incorrect item to the customer.

Any returned package that does not have an RMA number will be returned to sender.

Defective Items: A customer must return merchandise at their expense within 14 days from the date of delivery with prior Return Merchandise Authorization number. If a customer receives defective merchandise, they can only exchange it for a similar product of equal or lesser value.

Shipping & Returns